DementiaWeb Kent and Medway
24 Hour Dementia Helpline

When you first hear the word ‘dementia’, it can stir up a wide variety of emotions. These can range from being scared, worried, isolated and confused. These emotions can make you feel depressed, anxious and panicky. You may not know what will happen next or where to go to for help and advice.

If you are a person who has dementia, or you are a family member, a friend or a carer and are worried about the condition, we have a 24 hour a day helpline to help you.

The 24 hour dementia helpline offers a telephone service where your calls are taken by qualified staff. All calls are treated with the highest of confidentiality and callers need not give their name if they wish.

If you have concerns about Alzheimer's disease or about any other form of dementia, the 24 hour dementia helpline can provide emotional support and information on different services and support that you can access.

Calls between the hours of 9am – 5pm, Monday to Friday are taken by a qualified member of staff that can:

• Source and mail out relevant information

• Discuss any concerns

• Signpost to relevant services

• Offer emotional support

Outside of these hours callers will be offered emotional support and information only. During this time the service is anonymous.

You can also e-mail your questions or concerns to: helpline@alz-dem.org

24 Hour Dementia Helpline
0800 500 3014